Privacy Policy

Last Updated: 18/9/2023

Suntec Eng ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and share information when you use our app. By using our app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Location Data

When you use [App Name], we collect **precise location data** (latitude and longitude) from your device. This information is collected only when:
- You open the app during a site visit, and
- Your GPS is enabled on your device.
We collect this data to ensure that our engineers are visiting the correct locations during site inspections and for verifying work progress.

b. Device Information

We may collect information about your device, such as:
- Device type
- Operating system version
- Unique device identifiers (such as IMEI)
This information helps us ensure that our app works well across different devices and versions of Android.

2. How We Use Your Information

We use the information we collect in the following ways:
- Location Verification: To verify that site visits have been completed at the correct geographic locations.
- Improving App Functionality: To enhance and improve our app's performance based on the device and location data collected.
- Compliance and Reporting: For internal record-keeping and auditing purposes related to project management.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. The location data collected is used solely for internal purposes related to engineering site verification and will not be shared with third parties unless:
- It is required by law.
- It is necessary to protect the rights, property, or safety of our app, users, or the public.

4. Data Security

We take appropriate security measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding the personal data we collect:
- Access: You can request access to the data we collect.
- Correction: If any of the data is incorrect, you can request to have it corrected.
- Deletion: You can request that we delete your personal data, subject to certain legal requirements.

6. Permissions

The app requires access to the following permissions to function:
- Location Services: To collect GPS location for site verification purposes.
- Internet Access: To send location data to our servers for verification and reporting purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
- Email: admin@sunteccustomercare.in
- Address: Ahmedabad, Gujarat, India

Suntec Customer Complain